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Shipping Policy

  1. Shipping Methods:
  2. At Levivanta, our aim is to ship our products in a most safe manner, so as to reach our customers worldwide and to destinations within India.
  3. Processing your order
  4. We try our best to ship goods to you as soon as possible. On an average, it takes us about 2-3 business days to ship goods.
  5. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.
  6. Delivery methods, Times & Cost
  7.  
Shipping DestinationShipping ServiceDispatch TimesCost
Within IndiaDomestic shipping companies2 business daysA single flat rate of INR 99 for orders below INR 1000. All orders above INR 1000 qualify for free shipping.
InternationalDHL/FEDEX10 business daysA single flat rate of USD 20 for orders below USD 100. All orders above USD 100 qualify for free shipping.
  • Customs & International orders
  • All of Fabindia orders are shipped internationally from our warehouses across India to your provided shipping address via DHL/FEDEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.
    • We ship through our channel partners likeOutline the shipping methods available, such as standard shipping, express shipping, or other options.
    • Specify the estimated delivery times for each shipping method.
  • Shipping Costs:
    • Clearly state how shipping costs are calculated (e.g., flat rate, weight-based, or location-based).
    • Indicate if there are any conditions under which shipping may be free (e.g., minimum order amount).
  • Shipping Destinations:
    • Clearly specify the regions or countries you ship to.
    • If there are any restrictions on shipping to certain locations, make that clear.
  • Order Processing Time:
    • Provide information on how long it takes to process and dispatch orders after payment confirmation.
    • Differentiate between processing time and delivery time.
  • Order Tracking:
    • Explain whether customers will receive tracking information and how they can track their orders.
    • If applicable, provide links to the carrier’s tracking page.
  • Delivery Delays:
    • Inform customers about potential delays that may occur, such as during peak seasons, holidays, or due to unforeseen circumstances.
  • International Shipping:
    • If you offer international shipping, detail any additional costs, customs duties, taxes, or import restrictions.
    • Explain that delivery times for international orders may vary.
  • Shipping Partners:
    • Mention the shipping carriers or partners you work with.
  • Lost or Stolen Packages:
    • Clarify the steps customers should take if they believe their package is lost or stolen.
    • Outline your company’s policy on replacing or refunding lost or stolen items.
  • Returns Due to Failed Delivery Attempts:
    • Specify your policy if a package cannot be delivered after multiple attempts.
  • Shipping Updates:
    • Communicate how customers will be notified of any changes or updates to their shipping status.
    • Provide customer support contact information for inquiries regarding shipping.
  • Holiday Shipping:
    • If applicable, include information about holiday shipping deadlines and any special considerations during peak seasons.
  • Shipping Promotions:
    • If you run special shipping promotions or offer free shipping under certain conditions, clearly explain the terms.
  • Custom Packaging:
    • If you use custom packaging, mention it in your policy.
  • Contact Information:
    • Provide customer support contact details for any shipping-related queries.
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